System configuration
Knowing the hardware and software configuration of your system is
vital to a correct diagnosis of your problem.
If this information is readily available
when you speak to your support provider,
the diagnostic process is much easier and less time-consuming.
Make sure that you list all the hardware components,
including brand names and model numbers,
when you fill out the hardware configuration trouble
report worksheet.
On the software configuration worksheet,
check the SCO OpenServer product that is installed,
the installed components
(if a subset of the SCO OpenServer system is installed),
any additional SCO products, and
list all applications and non-SCO device drivers
that you installed.
---------------------------------------------------------- | Hardware configuration | |------------------------------------|------------|-------| | Component | Brand name| Model| |------------------------------------|------------|-------| |------------------------------------|------------|-------| | Computer | | | |------------------------------------|------------|-------| | Monitor | | | |------------------------------------|------------|-------| | Processor type | | | |------------------------------------|------------|-------| | Processor speed | | | |------------------------------------|------------|-------| | Coprocessor | | | |------------------------------------|------------|-------| | Memory size | | | |------------------------------------|------------|-------| | Bus interface (PCI, ISA, MCA, EISA)| | | |------------------------------------|------------|-------| | Floppy drive(s) | | | |------------------------------------|------------|-------| | Video card | | | |------------------------------------|------------|-------| | Video mode | | | |------------------------------------|------------|-------| | Hard disk(s) | | | |------------------------------------|------------|-------| | Disk Controller or Host adapter | | | |------------------------------------|------------|-------| | Tape drive/Controller | | | |------------------------------------|------------|-------| | Network adapter | | | |------------------------------------|------------|-------| | Mouse | | | |------------------------------------|------------|-------| | Serial card | | | |------------------------------------|------------|-------| | Printer | | | |------------------------------------|------------|-------| | Modem | | | |------------------------------------|------------|-------| | Other device(s) | | | |------------------------------------|------------|-------|
-------------------------------------------------------- | Software configuration: System | Release Number| |--------------------------------------|----------------| |--------------------------------------|----------------| | [] SCO OpenServer Enterprise System | | |--------------------------------------|----------------| | [] SCO OpenServer Desktop System | | |--------------------------------------|----------------| | [] SCO OpenServer Host System | | |--------------------------------------|----------------| | [] SCO OpenServer Development System| | |--------------------------------------|----------------|
----------------------------------------------------- | Software configuration: Components| Release Number| |-----------------------------------|----------------| |-----------------------------------|----------------| | [] Operating System | | |-----------------------------------|----------------| | [] Graphical Environment | | |-----------------------------------|----------------| | [] Connectivity | | |-----------------------------------|----------------| | [] Online Documentation | | |-----------------------------------|----------------|
--------------------------------------------------------------------------- | Software configuration: Additional SCO Products | Release Number| |---------------------------------------------------------|----------------| |---------------------------------------------------------|----------------| | [] SCO Merge | | |---------------------------------------------------------|----------------| | [] SCO Advanced File and Print Server | | |---------------------------------------------------------|----------------| | [] SCO® Virtual Disk Manager | | |---------------------------------------------------------|----------------| | [] SCO® SMP® License | | |---------------------------------------------------------|----------------| | [] SCO User Licenses | | |---------------------------------------------------------|----------------| | [] 10, [] 25, [] 100, [] 500, [] unlimited users | | |---------------------------------------------------------|----------------| | | | |---------------------------------------------------------|----------------| | | | |---------------------------------------------------------|----------------| | | | |---------------------------------------------------------|----------------| | | | |---------------------------------------------------------|----------------|
----------------------------------------------------- | Software configuration: Additional Applications | |-----------------------------------|----------------| | Product name | Release number| |-----------------------------------|----------------| |-----------------------------------|----------------| | | | |-----------------------------------|----------------| | | | |-----------------------------------|----------------| | | | |-----------------------------------|----------------| | | | |-----------------------------------|----------------| | | | |-----------------------------------|----------------| | | | |-----------------------------------|----------------| | | | |-----------------------------------|----------------| | | | |-----------------------------------|----------------| | | | |-----------------------------------|----------------| | | | |-----------------------------------|----------------|